Availability During the Summer Months
During the summer months, our capacity to answer questions and carry out assignments will be limited. As a result, response times may be longer than you are normally accustomed to. We appreciate your understanding during this period.
From Monday, 7 September, our team will be fully staffed again, and our services will return to their usual level.
Telephone
Our secretariat will remain available and will continue to answer calls between 09:00 and 17:00. Outside these hours, calls will be redirected to voicemail, where you can leave a message.
The secretariat cannot transfer calls directly to available employees. However, they can take a callback request and forward it to the relevant team member or department. This is also our standard procedure outside the summer period.
Email
Depending on the email address you contact, responses may take longer than usual. Under normal circumstances, we aim to respond within two working days. During the summer months, response times for individual email addresses may be significantly longer due to staff holidays.
For our general email address and team mailboxes, we aim to maintain sufficient coverage and continue responding within two working days whenever possible.
Processing
The processing of changes and updates within our accounting environment may also take longer than usual. We normally aim to process all submissions within one week, but staff holidays may result in extended processing times during the summer period.
Appointments
It will not be possible to schedule appointments during July and August. This allows us to focus on maintaining our regular services and handling ongoing work as efficiently as possible.
As a result, no available appointment slots will appear in the calendar during this period.
